From Social to In-store: Transform every interaction into a meaningful customer story
Elevate your brand by creating a consistent and integrated
customer experience regardless of their engaging channels
In today’s digital world, simply providing good customer service is no longer sufficient for brands to retain their customers. The expectations have evolved, and customers now seek personalized omnichannel experiences from companies they interact with. Manhattan Active Customer Engagement is the right tool for brands to meet this expectation and seize the opportunity. Manhattan Customer Engagement stands out by combining unstructured data from customer conversations with structured order information, enabling retailers to improve their services instantly. By merging insights from unstructured sources like social conversations with real-time customer orders, transaction history, and behavioral data, retailers gain valuable information to make instant service improvements and enhance the overall customer experience.
- Gain a comprehensive view of customer interactions
- Listen and engage across social channels
- Go above and beyond with proactive customer support
- Access customers' previous interactions and transactions
- Keep track of orders and customer wish lists
- Create tailored experiences with guided selling
- Seamless integration of third-party tools
- Enable smart product recommendations
- Manage customer store appointments
- Tailor dates, times, and language to each location
- Deliver full checkout functionality at any point of sale
- Customize in-store interactions based on customer profile
- View lifetime spending and purchase pattern
- Stay responsive to trending events and market demands
How ITOrizon Can Help You Utilize Manhattan Active Customer Enagagement?
Design and Implementation
Consulting and Advisory
Integration and Optimization
Support and Application Managed Service
DevOps and Testing
Customization and ProActive Extension
Why Partner with ITOrizon?
ITOrizon has established itself as a prominent provider of supply chain management services with a long history of delivering high-value Manhattan Active solutions. Our 10+ years of experience in the retail field helps businesses to build robust customer relationships by integrating all channels, platforms, and customer data repositories into a centralized customer records source. With a diverse portfolio of vertical-specific solutions, we cater to various industries and excel in crafting strategies tailored to each industry’s unique needs. Our team has successfully supported numerous retailers in evaluating and optimizing their channel approach to implement impactful omnichannel strategies.
Industry Recognitions
Our Clientele
Get in touch with us!
With our comprehensive solutions, ITOrizon can support fulfilling customer engagement plans and enhancing the overall customer experience for businesses across various industries. No matter what industry your business belongs to, ITOrizon is equipped to assist.
Our Recent Success Stories
Manhattan EOM/ MAO Success Story
A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders. Average volume is close to 10K orders/day across brands.
SCI and Manhattan Active Omni Design
United States-based retail clothing brand who sells lifestyle apparel, along with footwear and accessories designed for teens and young adults had a business need to Design and Implement SCI & Manhattan Active.
Manhattan Active WMS for a USA Retailer
A major retailer sought to modernize their supply chain operations with a cloud warehouse management system and turned to ITOrizon as their system integrator. The result was a seamless integration.