From Social to In-store: Transform Every Interaction Into A Meaningful Customer Story

Elevate your brand by creating a consistent and integrated customer experience regardless of their engaging channels

In today’s digital world, simply providing good customer service is no longer sufficient for brands to retain their customers. The expectations have evolved, and customers now seek personalized omnichannel experiences from companies they interact with. Manhattan Active Customer Engagement is the right tool for brands to meet this expectation and seize the opportunity. Manhattan Customer Engagement stands out by combining unstructured data from customer conversations with structured order information, enabling retailers to improve their services instantly. By merging insights from unstructured sources like social conversations with real-time customer orders, transaction history, and behavioral data, retailers gain valuable information to make instant service improvements and enhance the overall customer experience.

  • Gain a comprehensive view of customer interactions
  • Listen and engage across social channels
  • Go above and beyond with proactive customer support
  • Access customers’ previous interactions and transactions
  • Keep track of orders and customer wish lists
  • Create tailored experiences with guided selling
  • Seamless integration of third-party tools
  • Enable smart product recommendations
  • Manage customer store appointments
  • Tailor dates, times, and language to each location
  • Deliver full checkout functionality at any point of sale
  • Customize in-store interactions based on customer profile
  • View lifetime spending and purchase pattern
  • Stay responsive to trending events and market demands
  • Enable smart product recommendations
  • Manage customer store appointments
  • Tailor dates, times, and language to each location
  • Deliver full checkout functionality at any point of sale
  • Customize in-store interactions based on customer profile
  • View lifetime spending and purchase pattern
  • Stay responsive to trending events and market demands

How ITOrizon Can Help You Utilize Manhattan Active
Customer Enagagement?

Design and Implementation
Support and Application Managed Service
Consulting and Advisory
Integration and Optimization
Customization and ProActive Extension
Support and Application Managed Service
Consulting and Advisory
DevOps and Testing
Integration and Optimization
Customization and ProActive Extension

Why Partner with ITOrizon?

ITOrizon has established itself as a prominent provider of supply chain management services with a long history of delivering high-value Manhattan Active solutions. Our 10+ years of experience in the retail field helps businesses to build robust customer relationships by integrating all channels, platforms, and customer data repositories into a centralized customer records source. With a diverse portfolio of vertical-specific solutions, we cater to various industries and excel in crafting strategies tailored to each industry’s unique needs. Our team has successfully supported numerous retailers in evaluating and optimizing their channel approach to implement impactful omnichannel strategies.

Industry Recognitions

Cutting-edge tools
that drive performance

If your technology is draining resources rather than optimizing them, we can get you back on track. A professionally managed services provider can give you the decisive edge to:

Technical Implementation

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IT Helpdesk Support

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Managed IT Services

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IT Consulting

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Network Support

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Field Tech Support

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Supply Chain Transformation Projects​

Include ITOrizon for your upcoming RFP to secure competitive supply chain and technology services. Our experienced consultants are skilled in crafting RFPs and electing right vendors.

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