Heart of Omni-Channel Strategy
Retailers are forced to keep up with the ever-changing shopping habits of consumers.
In order to visualize the order process in its entirety, retailers need to use an Enterprise Order Management (EOM) – also known as Distributed Order Management (DOM) or Order Management System (OMS) – that integrates with the extended supply chain ecosystem.
The most valuable channel is the Buy Online & Pickup In-Store (BOPIS) due to its connection with Store Fulfillment. Besides, Covid-19 forced businesses to extend store fulfillment operations to include curbside pickup. Therefore, it is crucial to have modernized Order Orchestration, Intelligent Order Routing, Returns Management, Inventory Accuracy, Dynamic Simulations, and Analytics to deliver customer satisfaction.
ITOrizon designs and implements a top-of-the-line EOM. Our implementation competence includes creating real-time inventory visibility across the supply chain network, configuring dynamic order monitoring based on promise dates, optimizing sourcing to find the lowest cost to serve, and unmatched fulfillment flexibility. As a result, retailers reap the benefits and the consumer’s omni-channel experience is improved.
ITOrizon Edge
Adopting a centralized solution that appreciates the upstream and downstream processes is the key to securing a solid enterprise order management solution. Furthermore, Our EOM design design team is specialized in Buy Anywhere & Deliver Anywhere, Organization-Wide Inventory Tracking & Visibility, Point of Sale Systems, Buy Online Pickup In-Store (BOPIS), Ship to Store/ Ship from Store, Readily Available for Commerce, Mobile Store Inventory Management, Retail RFID.
Case Studies
Multi-Channel
Enablement
American luxury department store chain had a strong business need to integrate its new business units of Rack and Trunk Club to existing fulfillment and distribution network.
Integration of WM with EOM and ERP
American women’s retail chain with over 600 stores in operation across 36 states in the US had to open a New DC to support its e-commerce business and fulfill retail store orders.