Retailers are forced to keep up with the ever-changing shopping habits of consumers.
In order to visualize the order process in its entirety, retailers need to use an Enterprise Order Management (EOM) – also known as Distributed Order Management (DOM) or Order Management System (OMS) – that integrates with the extended supply chain ecosystem.
The most valuable channel is the Buy Online & Pickup In-Store (BOPIS) due to its connection with Store Fulfillment. Besides, Covid-19 forced businesses to extend store fulfillment operations to include curbside pickup. Therefore, it is crucial to have modernized Order Orchestration, Intelligent Order Routing, Returns Management, Inventory Accuracy, Dynamic Simulations, and Analytics to deliver customer satisfaction.
ITOrizon designs and implements a top-of-the-line EOM. Our implementation competence includes creating real-time inventory visibility across the supply chain network, configuring dynamic order monitoring based on promise dates, optimizing sourcing to find the lowest cost to serve, and unmatched fulfillment flexibility. As a result, retailers reap the benefits and the consumer’s omni-channel experience is improved.