Premium Services

Manhattan Active OMNI: One Stop for Your Commerce Solutions 

Order Management – Point of Sale – Customer Engagement – Store Inventory & Fulfillment

Manhattan Active OMNI Services

In today’s marketplace, consumer expectations have evolved, requiring a retail experience that seamlessly merges brick-and-mortar and digital channels. At ITOrizon, we help businesses create holistic omnichannel strategies that cater to these evolving customer demands. Leveraging our in-depth knowledge of the Manhattan Associates suite and our extensive experience in supply chain management, gained from working with leading retailers and brands, we empower your business to seamlessly integrate the physical and digital worlds. By facilitating seamless interactions between all your channels, we ensure a channel-agnostic experience that captivates your customers and fosters long-term loyalty.

Manhattan Active OMNI - Business Benefits

Unify customer journey across channels
Get real-time visibility, allocation, and stock transfers
Avoid overstocking or stockouts
Maximize store inventory utilization
Leverage time-phased demand signals
Improve order fulfillment accuracy
Access advanced store performance analytics

Improve marketing campaign management
Centralize all your customer engagements
Efficient and quick point-of-sale transactions
Offer multiple payment options across borders
Get data to personalize your customer experiences
Enhance routing and management of orders
Streamline the process for handling returns and exchanges

Industry Recognitions

SCM Services

Our Client-Centric Manhattan Active OMNI Services

Consulting & Advisory

ITOrizon offers Manhattan Active OMNI consulting to streamline business processes, align SOPs and KPIs, identify improvements, and automate touchpoints to enable growth. We enhance efficiency through operational performance, bolstered by the Manhattan Active OMNI application.

Support & Application Managed Services

We provide 24/7 support with troubleshooting, issue resolution, and system updates. We offer comprehensive application-managed services to ensure seamless operation and minimal disruptions, maximizing the uptime of your solution. When new versions or enhancements are released for Manhattan Active OMNI our team will evaluate the benefits, plan and execute system upgrades, and implement new features or functionalities.

Consulting and Optimization Services

As a trusted Manhattan Active OMNI consulting partner, we bring unparalleled expertise in retail management. Our team excels in identifying areas for improvement, offering valuable insights, and recommending strategies to optimize retail network management and streamline operations. Gain access to industry-leading practices that will enhance your overall customer experience and drive success in your business.

DevOps and Testing

Our dedicated team is committed to tailoring a customized DevOps strategy that perfectly aligns with your unique business requirements. We excel in implementing cutting-edge test automation frameworks and tools, empowering you to execute tests with greater efficiency, expand test coverage, and significantly minimize the effort involved in regression testing. We specialize in conducting comprehensive performance testing for your Manhattan Active solution to proactively identify and resolve any performance bottlenecks or scalability concerns.

Integration and Customization

We offer tailored customization solutions to meet your unique processes, reporting needs, and integration requirements. If you have existing systems or applications within your retail ecosystem, our expert team can seamlessly integrate Manhattan Active OMNI with these platforms. We ensure smooth data exchange and synchronization between various systems, including CRM, ERP systems, and e-commerce platforms.

Manhattan Active OMNI Solutions

Order Management

Manhattan Active Order Management offers advanced capabilities for efficient order orchestration, unified order visibility, intelligent inventory allocation, and distributed order fulfillment. With features for order splitting and consolidation, customer communication, returns management, and robust analytics, it provides a comprehensive solution for optimizing the order management process.

Point of Sale (POS)

Manhattan Active Point of Sale offers a unified commerce experience with real-time inventory visibility, flexible checkout options, promotions and discounts, customer management, offline mode, streamlined returns and exchanges, robust reporting and analytics, seamless integration capabilities, and scalability. It empowers retailers to enhance customer experience, optimize operations, and drive sales.

Customer Engagement

Manhattan Active Customer Engagement offers robust features including customer segmentation, loyalty program management, omnichannel communication, personalized recommendations, and customer insights. It enables businesses to engage customers through targeted marketing campaigns, personalized offers, and seamless communication. With integrated customer service and social media integration, businesses can deliver exceptional experiences, track customer journeys, and gain valuable insights for data-driven decision-making.

Store Inventory & Fulfillment

Manhattan Active Store Inventory and Fulfillment offer real-time inventory visibility, optimized store replenishment, dynamic order routing, ship-from-store capability, click-and-collect/BOPIS, seamless order management integration, endless aisle experience, efficient in-store fulfillment, order tracking, and robust reporting. These features enable retailers to streamline inventory management, enhance order fulfillment processes, and provide exceptional customer experiences.

Why Partner with ITOrizon?

As a leading advisor in Manhattan Active Solutions, ITOrizon specializes in designing and implementing powerful omnichannel commerce solutions that empower retailers to deliver seamless brand experiences across all channels. With over 10 years of experience working with global retailers, we excel at identifying new growth opportunities and harnessing the potential of cloud-based omnichannel solutions. By leveraging the comprehensive capabilities of the Manhattan Active Suite, ITOrizon enables retailers to create truly differentiated omnichannel strategies, providing customers with personalized and channel-agnostic experiences across multiple touchpoints. Unleash the true potential of your business with ITOrizon and Manhattan Active, and deliver exceptional omnichannel experiences that set you apart from the competition.

Enhance Your Omnichannel Strategy with ITOrizon's Supply Chain Expertise!

Leveraging 10+ years of supply chain experience, ITOrizon specializes in helping retailers evaluate and recalibrate their omnichannel approach using Manhattan Active solutions.

What We do

Our Manhattan Premium Services

IT Consulting

Program Governance
Requirements Definition
Ecosystem Gap Analysis
Operational Excellence

Implementations

Application Configurations
Super-User Training
Testing Planning & Management
Testing Execution
Benchmark Testing (VPT)
End-to-End Ecosystem Integrations
Data Conversion
KPI Tracking and Reporting
Supply Chain Intelligence (SCI) Design and Development
Go-Live and Production Support

Emerging Technologies

PaaS Developments
BeSpoke Developments
Host Systems Integration
SCM Module Enhancements

Application & Infrastructure

OnPrem Environment Management
CloudOps
Cloud Transformation

Managed Services

24/7 Application Support
Release Management
Change Management

Key Achievements

50+ Vendors

50+ Automation Vendors

35 Million USD

Largest SCM Program we have been part of providing more than one fourth of the required SMEs

1500+ Warehouses

Where our architects have implemented a WMS or TMS

1M+ Pick Locations

Largest Permanent Pick Location Strategy

600K+ Pick Locations

Largest Dynamic Pick Location Strategy

1.2 M+ Sq. Ft.

Largest Warehouse Designed

300K+

Peak Day Order Volume

4 Months

Shortest WMS implementation in the cloud for a 1M+ Sq. Ft. warehouse

13 Million+

Maximum SKUs integrated between an MDM and WMS

3 ERPs

Maximum number of ERPs integrated for a single customer

Our Clientele

WHAT OUR CUSTOMERS SAY

"ITOrizon played a key role in the successful delivery of a $35M supply chain system solution. They provided technical resources with expertise to augment and complement our employee resources. They were also able to provide valuable program management assistance in areas where we were lacking technical and process experience. The partnership with ITOrizon was seamless - they became a highly integrated part of our team - providing onsite & offsite support as well as traveling with the employee team to remote support locations."

“ITOrizon has worked with Fraserway RV to design, develop, and deploy major business applications that have enabled us to perform our critical processes with the timely decision-based information. We were able to expedite our digital transformation and also rapidly add new capabilities. ITO has been highly responsive to our requirements and has performed over and above our expectations – they are truly a business partner and not just a vendor. Their industry experience in enterprise-level cloud applications development & deployment, End to End ERP, and Supply Chain business knowledge is a unique strength under one roof.”

"ITOrizon team is a dream team!"

"Thanks Starlinks and ITOrizon Inc. teams for showing such high commitment and 24/7 relentless efforts. Great job! "

“ITOrizon has worked with Winzer Corporation to implement Oracle WMS and integrate Oracle Fusion ERP and third-party systems Jasci, Nexxship and document printers that transforms our business into fully digitalized and results in high productivity. We are delighted with the integration solutions which provided for Nexxship, document printer, custom packing UI, SDS and Label printing. ITO has performed beyond the level of our expectations and their industry experience in cloud integrations design, development with supply chain management systems is distinct.”

"Congratulations Shan Muthuvelu and the entire ITOrizon Inc. Team! Very proud of you!"

"High-quality delivery. Great to see the depth and understanding. Thank you."

"Highly recommend ITOrizon for any implementation project whether it is MA or Oracle. I have worked with them on our WMS Automated & Non-automated DC's and I can confirm that the team has outstanding knowledge and expertise that can make things move in the right direction."

"ITOrizon's cross functional team spearheaded E2E testing. ITO partners helped us catch some critical bugs early in cycle and complete testing on time."

Include ITOrizon in your upcoming RFP to secure competitive supply chain and technology services. Our experienced consultants are skilled in crafting RFPs and selecting the right vendors.

Our Recent Success Stories

Case Studies, Oracle Product Suite

Oracle WMS for Contract Manufacturing

ITOrizon designed and implemented Oracle Cloud WMS for a single instance by utilizing the MuleSoft Integration layer between Oracle Fusion and Oracle WMS.

Learn more

Case Studies, Manhattan Product Suite

Merge Warehouses, Replace WMi & Reimplement Manhattan WMOS with MHE

The customer is planning to relocate their operations from their current warehouse to a larger facility nearby. The facilities are 40 miles apart, requiring a robust system to manage operations across both locations.

Learn more

Case Studies, Manhattan Product Suite

Minimizing Less Than Full Pallets and Maximizing Pick Efficiency

A multinational Dutch-Belgian grocery retail and wholesale corporation with multiple distribution centers (DCs) in the United States. The client’s Operations and IT teams partnered with ITOrizon where we recommended and spearheaded a 90 Day systems and operations study.

Learn more