Industry:
- Retail
Markets:
- North America
Applications in Scope:
- Manhattan DOM, MIF, WMS, SCI, LMS
ERP System:
- Oracle ERP,
Project Location:
- USA
About the Customer
A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders.Average volume is close to 10K orders/day across brands.This retailer needs an Enterprise Order Management solution to streamline the orchestration process and improve the omnichannel experience for its customers.
ITOrizon Engagement Details
ITOrizon was selected to fine-tune customer’s order management process by enhancing their enterprise order management features to bring efficiency and improve the bottom line for their business. Our west coast customer is using Manhattan DOM, MIF, WMS (multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations.
Customers faced challenges at all levels, such as lack of customer experience, incorrect inventory numbers, improper demand & forecast, system visibility issues, and inaccurate allocation scenarios.
ITOrizon Engagement Outcome
CUSTOMER
Order Drop Issues to DC
Impact
- Poor Customer Experience
- Delay in Delivery
- Dollar: Increased shipping cost
- Sub Optimal DC Utilization
Solution
- Conceptualized a new workflow to release allocated lines. Reports setup to view order lines held in EOM.
DOLLAR
Missing Inventory in EOM
Impact
- Customers unable to place orders against new items
- Volume – 250 Items Weekly
Solution
- Applied an automated solution to conceive the newly added inventory and items to expose stock.
STORE
OPS – Inventory Inefficiency
Impact
- Store Overstock: Multiple packages shipped from DC (Ship to Store orders).
- Dollar: Increased shipping cost
- Volume: 10-15 orders daily
Solution
- Performed in-depth analysis –Identified product vendor defects and addressed with the vendor (Manhattan)
- Potential Support Effort savings: 2-3 hours daily.
OPERATIONS
Missing Sales Posting
Impact
- Incorrect Demand and Forecast by Operations
- Volume: 30-40 orders daily
Solution
- Redesigned Integration gaps and triggered right demand information
Support
Impact
Poor visibility to System issues
Nonexistent processes to handle issues
Higher Resolution times
Solution
- Enhanced System Monitoring, Reporting for Visibility. Defined New SOPs.
ITOrizon Inc., a global end-to-end IT supply chain ecosystem service leader based in Atlanta, with offshore locations in India and Dubai, has been helping clients ensure success for more than 10 years. We maximize the value of existing ecosystem investments while outpacing the competition with a human-first service delivery client experience. Industry analysts such as Gartner, ISG, and ARC Advisory have recognized us for our high-performance services team, built to scale and delivering strategic advisory, implementation/integration, digital transformation, and managed support services.
