Manhattan EOM/ MAO Success Story

About the Customer

A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders.Average volume is close to 10K orders/day across brands.This retailer needs an Enterprise Order Management solution to streamline the orchestration process and improve the omnichannel experience for its customers.

ITOrizon Engagement Details

ITOrizon was selected to fine-tune customer’s order management process by enhancing their enterprise order management features to bring efficiency and improve the bottom line for their business. Our west coast customer is using Manhattan DOM, MIF, WMS (multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations.

Customers faced challenges at all levels, such as lack of customer experience, incorrect inventory numbers, improper demand & forecast, system visibility issues, and inaccurate allocation scenarios.

ITOrizon Engagement Outcome

CUSTOMER

Order Drop Issues to DC

Impact

Poor Customer Experience
Delay in Delivery
Dollar : Increased shipping cost
Sub Optimal DC Utilization

Solution

Conceptualized a new workflow to release allocated lines. Reports setup to view order lines held in EOM.

DOLLAR

Missing Inventory in EOM

Impact

Customers unable to place orders against new items
Volume – 250 Items Weekly

Solution

Conceived and implemented. Automated the solution provided to add inventory.

STORE

OPS - Inventory Inefficiency

Impact

Store Overstock: Multiple packages shipped from DC (Ship to Store orders).
Dollar : Increased shipping cost
Volume: 10-15 orders daily

Solution

Performed in-depth analysis –Identified product vendor defects and addressed with the vendor (Manhattan)
Potential Support Effort savings: 2-3 hours daily.

OPERATIONS

Missing Sales Posting

Impact

Incorrect Demand and Forecast by Operations
Volume: 30-40 orders daily

Solution

Redesigned Integration gaps and triggered right demand information

SUPPORT

Impact

Poor visibility to System issues
Nonexistent processes to handle issues
Higher Resolution times

Solution

Enhanced System Monitoring, Reporting for Visibility. Defined New SOPs.

Team up with ITOrizon

Is your Warehouse Automation Strategy lacking?

Team up with ITOrizon for your supply chain initiatives.

ITOrizon is a Global Services Company that combines industry experience with technical innovation to enable our clients to achieve their Omni Channel, Digital Business, and IT Objectives. We have an exceptional understanding of both supply chain and technology challenges, and we carry great pride in resolving those problems in the right place with the right tools.

Click here to view a related article about ITOrizon’s Supply Chain Programs’ Success Story.

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