Manhattan EOM/ MAO Success Story

Manhattan EOM, MAO, ITOrizon

About the Customer

A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders.Average volume is close to 10K orders/day across brands.This retailer needs an Enterprise Order Management solution to streamline the orchestration process and improve the omnichannel experience for its customers.

ITOrizon Engagement Details

ITOrizon was selected to fine-tune customer’s order management process by enhancing their enterprise order management features to bring efficiency and improve the bottom line for their business. Our west coast customer is using Manhattan DOM, MIF, WMS (multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations. 

Customers faced challenges at all levels, such as lack of customer experience, incorrect inventory numbers, improper demand & forecastsystem visibility issues, and inaccurate allocation scenarios.

ITOrizon Engagement Outcome


Order Drop Issues to DC


  • Poor Customer Experience
  • Delay in Delivery
  • Dollar : Increased shipping cost
  • Sub Optimal DC Utilization


  • Conceptualized a new workflow to release allocated lines. Reports setup to view order lines held in EOM.


Missing Inventory in EOM


  • Customers unable to place orders against new items
  • Volume –  250 Items Weekly



  • Applied an automated solution to conceive the newly added inventory and items to expose stock.


OPS - Inventory Inefficiency


  • Store Overstock: Multiple packages shipped from DC (Ship to Store orders).
  • Dollar : Increased shipping cost
  • Volume: 10-15 orders daily


  • Performed in-depth analysis –Identified product vendor defects and addressed with the vendor (Manhattan)
  • Potential Support Effort savings: 2-3 hours daily.


Missing Sales Posting


  • Incorrect Demand and Forecast by Operations​
  • Volume: 30-40 orders daily​



  • Redesigned Integration gaps and triggered right demand information



  • Poor visibility to System issues​

  • Nonexistent processes to handle issues​

  • Higher Resolution times​


  • Enhanced System Monitoring, Reporting for Visibility.​ Defined New SOPs.
Manhattan EOM / MAO

Team up with ITOrizon


Is your Warehouse Automation Strategy lacking? 

Team up with ITOrizon for your supply chain initiatives. 

 ITOrizon is a Global Services Company that combines industry experience with technical innovation to enable our clients to achieve their Omni Channel, Digital Business, and IT Objectives. We have an exceptional understanding of both supply chain and technology challenges, and we carry great pride in resolving those problems in the right place with the right tools. 

Click here to view a related article about ITOrizon’s Supply Chain Programs’ Success Story.  

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