Virtual Fulfilment Optimization with Manhattan Active OMNI

Company Overview:

The company delivers a broad spectrum of technology services to businesses worldwide across various industry verticals, serving business-to-business customers and commercial needs. It helps businesses fully realize the promise of technology — maximizing the value of the technology they make, sell, or use.

Business Challenges:

  • Base MAO application has limitations on order ID sequencing across the child organizations (aka brands) and the parent organization.
  • Managing physical inventory and its associated virtual inventory.
  • Dependency on a single-threaded application to fetch restricted customer access/fraud check causing a pileup of orders on MAO.

Solution Highlights:

ITOrizon is assigned to design and implement Custom Order ID Generation, Virtual Fulfilment Optimization, and rollout restricted customer access across the customer instances.

Sequenced Order ID Generation
  • Each child organization needs to have its Order ID generated using an organization-specific sequence.
  • This leaves them with a scenario where the same Order ID belongs to different orders across child organizations.
  • ITOrizon analyzed the impact of having the same start sequence and the same interval incrementation of Order IDs across multiple child brands. 
  • Our team came up with a solution of generating the sequenced Order ID across various child organizations by creating a custom extension using the ProActive feature.
Linking Virtual Orders to Physical Orders
  • We brainstormed various solutions to link the virtual orders/lines to the physical orders/lines.
  • Our team determined the best approach is to first link the virtual orders/lines with the physical orders/lines and then account for each of the quantities in the virtual orders/lines that need to be updated as and when the order gets fulfilled.
  • We implemented this linkage by introducing extended attributes and ProActive custom configuration that catered to the needs of updating the virtual orders/lines appropriately.
Handling Orders from Restricted Customers
  • There are situations like fraud checks, restricted shipping addresses, etc., where the customer might have been blacklisted from placing or fulfilling orders. 
  • These customers are tagged as a Restricted Party List. Orders placed by these restricted customers need to clear additional screening to mark them as regular customers to perform order orchestration via MAO.

Benefits to the Customer:

  • The client with multiple child organizations/brands spanned across various geos was able to have a standard centralized yet sequenced Order ID generated for each of their child organizations.
  • Made backtracking and updating of the virtual inventory and the orders/lines with virtual inventory immaculate with our innovative custom solution.
  • Reduced time taken for additional screening of the restricted customers almost seamlessly, unlike the legacy systems.
  • Overall improved the customer experience and efficiency in performing the order orchestration with our custom solutions.

ITOrizon Inc., a global end-to-end IT supply chain ecosystem service leader based in Atlanta, with offshore locations in India and Dubai, has been helping clients ensure success for more than 10 years. We maximize the value of existing ecosystem investments while outpacing the competition with a human-first service delivery client experience. Industry analysts such as Gartner, ISG, and ARC Advisory have recognized us for our high-performance services team, built to scale and delivering strategic advisory, implementation/integration, digital transformation, and managed support services.

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