premium Services

Beyond Support. Built for Continuous Operations Excellence

24/7 application, infrastructure, automation, and AI-driven operations support built for stability, scale, and continuous improvement. 

Who We Are

Comprehensive Support for Your End-to-End Ecosystem

We provide high-end support to fast-track business growth across all major Gartner-recognized platforms and custom environments. 

Cloud & On-prem Infrastructure.

ERP & SCM Applications

Composite AI

WCS/Robotics/IoT

Continuous Innovation

Automation

AI Pilots

Our Key Strengths

Incident Management

Perform Root Cause Analysis

Release Management ​

Release Certification

Continuous Integration​

Ongoing Stabilization Effort

User Training

DevOps-based New Rollouts​

Infrastructure Maintenance & Issue Resolution​

On-prem and Hybrid Support

Our Managed Services Value

Subject Matter Expertise – Implementation & Support Ownership – Global Coverage – Return On Investment

Distributed Team

Secure Infrastructure

24/7 Services

Solid Business Continuity

Subject Matter Expertise for SCM
& Technology

Industry Analyst Inputs

Business Outcome-Based Services Models

Access to SCM Command Centers

Access to
Zero Code Technology

Access to Test Automation Suites

ITOrizon - DevOps Model​

Create

  • Design, Config, Code
  • Build and Unit Test
  • Functional Test
  • Security Analysis

Plan

  • Production Metrics (SLAs/SLOs) and Feedback​ 
  • User Stories and Prototyping​ 
  • Business Metrics​ 
  • Release Plan​ 

Monitor

  • Application Performance Monitoring​ 
  • Assess Metrics​ 
  • End-user Experience​ 
  • IT Infrastructure, Application Performance and Availability​ 

Configure

  • IT Infrastructure Provisioning and Configuration​ 
  • Application Provisioning and Configuration​ 

Release

  • Scheduled/Timed Release​ 
  • Release Coordination​ 
  • Deploy Application​ 
  • Fallback Recovery​ 

Preproduction

  • Security Analysis​
  • Auto or Triggered Release​ 
  • UAT, Performance Test​ 
  • Release Approval​ 
  • Release Package Configuration​

Verify

  • Acceptance Test​ 
  • Regression Test​ 
  • Performance Test​ 
  • Configuration Test​

Our Endless Automation Platform Offers

Shared Object Repository

Test Suite Scheduler

Locator Strategy

Auto Reruns & Failure Analysis

Multiple Test Dataset

Automated Emails

Prepackaged Test Cases

Database Validations

Pattern Design Model

Integration with Docker

Keyword Design Approach

Integration with CI Tools

Proven Performance Metrics

Join 100+ successful global partnerships and Fortune 500/1000 leaders who have transformed their operations: 

100%
SLA Compliance:

Backed by an ITIL-based production support process

30%
Increase in Operational Efficiency:

Achieved through continuous tuning and process automation. 

Faster ROI:
3x

Accelerate the value of your enterprise applications (ERP/SCM/Financials). 

Inventory & Data Accuracy:
97%

Faster ROI from SCM Applications after utilizing ITOrizon’s services 

Our Credentials
Industry Recognitions

Recognized

SCM Integrators List – 2020

Top 10 Consulting / Services Companies

Top 100 Logistics IT Provider – 2018

Top 10 Supply Chain Solution Providers 2017

Test Automation Values

100%
Coverage

Customer Specific SOPs

100%
Coverage

Recertification of Base Features

100%
Coverage

End To End Ecosystem Flows

100%
Coverage

Quality – Application Stability 

WHAT OUR CUSTOMERS SAY

Case Studies

Managed Services​

Secure 24/7 support with 1/3rd of the market price. Our support services covers ongoing business improvements and release management.