Manhattan WMS Success Story​

Warehouse management system
Manhattan wms

About the Customer

A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfil print on demand orders. Average volume is close to 10K orders/day across brands. This retailer needs a Warehouse Management solution to streamline the orchestration process and improve the omnichannel experience for its customers. 

ITOrizon Engagement Details

ITOrizon was selected to fine-tune customer’s warehouse management application settings and improvise warehouse operation flows to meet their SLAs. Our west coast customer is using Manhattan DOM, MIF, WMS(multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations.

Customer faced challenges in on-time order fulfillment, incorrect shipping rates, meeting operational KPIs like picking SLAs, resource planning etc.

warehouse management system

ITOrizon Engagement Outcome


Delayed Order Fulfilment


  • Poor Customer Experience
  • Missed SLAs
  • Manual corrections – High Impact on Support operations


  • Conceived and Developed an Automated solution to handle multiple recurring issues for Order process failures


Shipping Solution Issues


  • Delayed Shipments
  • Incorrect Rates effecting Dollar


  • Provided design inputs, visibility and  process steps from WM perspective to help transition from Agile to UPS ShipExec


Multi Item/Multi Unit Order Processing


  • Order Processing Slowness
  • Impact on Floor Ops & Sorter to manage Multi Item /Multi Unit Order segregations


  • Designed , Developed Solution in WM to segregate chutes and Order processing for Singles , Multis Orders enhancing Sorter 


Operational Visibility


  • Operational efficiency – Picking SLA for Fast Moving Items (Pops)


  • Created Heat Maps – Providing visibility to Fast moving Item inventory enabling Slotting of Items effectively.



  • Ops & Support efficiency – High Manual effort in resolving Recurring systemic and SOP issues.


  • Multiple Automations and Visibility Reporting to reduce manual effort put in place. 
  • 45% time on Support enabling and 55% time to perform Improvement tasks.

Grow with ITOrizon


Is your Warehouse Automation Strategy lacking?

 Team up with ITOrizon for your supply chain initiatives.

ITOrizon is a Global Services Company that combines industry experience with technical innovation to enable our clients to achieve their Omni Channel, Digital Business, and IT Objectives. We have an exceptional understanding of both supply chain and technology challenges, and we carry great pride in resolving those problems in the right place with the right tools. 

Click here to view a related article about ITOrizon’s Supply Chain Programs’ Success Story.  

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