Industry:
- Retail
Markets:
- North America
Applications in Scope:
- Manhattan DOM, MIF, WMS
ERP System:
- Oracle ERP
Project Location:
- California
About the Customer
A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfil print on demand orders. Average volume is close to 10K orders/day across brands. This retailer needs a Warehouse Management solution to streamline the orchestration process and improve the omnichannel experience for its customers.
ITOrizon Engagement Details
ITOrizon was selected to fine-tune customer’s warehouse management application settings and improvise warehouse operation flows to meet their SLAs. Our west coast customer is using Manhattan DOM, MIF, WMS(multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations.
Customer faced challenges in on-time order fulfillment, incorrect shipping rates, meeting operational KPIs like picking SLAs, resource planning etc.
ITOrizon Engagement Outcome
CUSTOMER
Delayed Order Fulfilment
Impact
- Poor Customer Experience
- Missed SLAs
- Manual corrections – High Impact on Support operations
Solution
- Conceived and Developed an Automated solution to handle multiple recurring issues for Order process failures
DOLLAR
Shipping Solution Issues
Impact
- Delayed Shipments
- Incorrect Rates effecting Dollar
Solution
- Provided design inputs, visibility and process steps from WM perspective to help transition from Agile to UPS ShipExec
WAREHOUSING
Multi Item/Multi Unit Order Processing
Impact
- Order Processing Slowness
- Impact on Floor Ops & Sorter to manage Multi Item / Multi Unit Order segregations
Solution
- Designed , Developed Solution in WM to segregate chutes and Order processing for Singles , Multis Orders enhancing Sorter
OPERATIONS
Operational Visibility
Impact
- Operational efficiency – Picking SLA for Fast Moving Items (Pops)
Solution
- Created Heat Maps – Providing visibility to Fast moving Item inventory enabling Slotting of Items effectively.
Support
Impact
- Ops & Support efficiency – High Manual effort in resolving Recurring systemic and SOP issues.
Solution
- Multiple Automations and Visibility Reporting to reduce manual effort put in place.
- 45% time on Support enabling and 55% time to perform Improvement tasks.
ITOrizon Inc., a global end-to-end IT supply chain ecosystem service leader based in Atlanta, with offshore locations in India and Dubai, has been helping clients ensure success for more than 10 years. We maximize the value of existing ecosystem investments while outpacing the competition with a human-first service delivery client experience. Industry analysts such as Gartner, ISG, and ARC Advisory have recognized us for our high-performance services team, built to scale and delivering strategic advisory, implementation/integration, digital transformation, and managed support services.
