Manhattan WMS Success Story​

Warehouse management system
Manhattan wms

About the Customer

A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfil print on demand orders. Average volume is close to 10K orders/day across brands. This retailer needs a Warehouse Management solution to streamline the orchestration process and improve the omnichannel experience for its customers. 

ITOrizon Engagement Details

ITOrizon was selected to fine-tune customer’s warehouse management application settings and improvise warehouse operation flows to meet their SLAs. Our west coast customer is using Manhattan DOM, MIF, WMS(multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations.

Customer faced challenges in on-time order fulfillment, incorrect shipping rates, meeting operational KPIs like picking SLAs, resource planning etc.

warehouse management system

ITOrizon Engagement Outcome

CUSTOMER

Delayed Order Fulfilment

Impact

  • Poor Customer Experience
  • Missed SLAs
  • Manual corrections – High Impact on Support operations

Solution 

  • Conceived and Developed an Automated solution to handle multiple recurring issues for Order process failures

DOLLAR

Shipping Solution Issues

Impact

  • Delayed Shipments
  • Incorrect Rates effecting Dollar

Solution 

  • Provided design inputs, visibility and  process steps from WM perspective to help transition from Agile to UPS ShipExec

WAREHOUSING

Multi Item/Multi Unit Order Processing

Impact

  • Order Processing Slowness
  • Impact on Floor Ops & Sorter to manage Multi Item /Multi Unit Order segregations

Solution 

  • Designed , Developed Solution in WM to segregate chutes and Order processing for Singles , Multis Orders enhancing Sorter 

OPERATIONS

Operational Visibility

Impact

  • Operational efficiency – Picking SLA for Fast Moving Items (Pops)

Solution

  • Created Heat Maps – Providing visibility to Fast moving Item inventory enabling Slotting of Items effectively.

SUPPORT

Impact

  • Ops & Support efficiency – High Manual effort in resolving Recurring systemic and SOP issues.

Solution 

  • Multiple Automations and Visibility Reporting to reduce manual effort put in place. 
  • 45% time on Support enabling and 55% time to perform Improvement tasks.

Grow with ITOrizon

ITOrizon

Is your Warehouse Automation Strategy lacking?

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ITOrizon is a Global Services Company that combines industry experience with technical innovation to enable our clients to achieve their Omni Channel, Digital Business, and IT Objectives. We have an exceptional understanding of both supply chain and technology challenges, and we carry great pride in resolving those problems in the right place with the right tools. 

Click here to view a related article about ITOrizon’s Supply Chain Programs’ Success Story.  

Visit our website at https://itorizon.com/ 

 Contact us at +1 770 971 8411 or engage@itorizon.com

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