About the Customer
A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders. Average volume is close to 10K orders/day across brands. This retailer needs a Warehouse Management solution to streamline the orchestration process and improve the omnichannel experience for its customers.
About the Company
ITOrizon Engagement Details
ITOrizon was selected to fine-tune customer’s warehouse management application settings and improvise warehouse operation flows to meet their SLAs. Our west coast customer is using Manhattan DOM, MIF, WMS(multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations.
ITOrizon Engagement Outcome
Delayed Order Fulfillment
- Poor Customer Experience
- Missed SLAs
- Manual corrections – High Impact on Support operations
Conceived and Developed an Automated solution to handle multiple recurring issues for Order process failures
Shipping Solution Issues
- Delayed Shipments
- Incorrect Rates effecting Dollar
Provided design inputs, visibility and process steps from WM perspective to help transition from Agile to UPS ShipExec
Multis Item / Multi Unit Order Processing
- Order Processing Slowness
- Impact on Floor Ops & Sorter to manage Multi Item /Multis Unit Order segregations
Designed , Developed Solution in WM to segregate chutes and Order processing for Singles , Multis Orders enhancing Sorter
- Operational efficiency – Picking SLA for Fast Moving Items (Pops)
Created Heat Maps – Providing visibility to Fast moving Item inventory enabling Slotting of Items effectively.
Ops & Support efficiency – High Manual effort in resolving Recurring systemic and SOP issues.
Multiple Automations and Visibility Reporting to reduce manual effort put in place.
45% time on Support enabling and 55% time to perform Improvement tasks.
ITOrizon is a specialty consulting firm and a supply chain system integrator focused on end to end supply chain solution design, implementation, test automation, and value-added DevOps support. ITOrizon specializes in implementing vendor solutions such as Manhattan Associates, Oracle, NetSuite, Reflex-Hardis. Check us out ITOrizon.com or find us on LinkedIn.