Manhattan WMS Success Story

About the Customer

A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders. Average volume is close to 10K orders/day across brands. This retailer needs a Warehouse Management solution to streamline the orchestration process and improve the omnichannel experience for its customers. 

About the Company

Industry: Retail  Location: City of Industry, USA  Revenue: 771 Million  Contact: Dennis Aronson 

ITOrizon Engagement Details

ITOrizon was selected to fine-tune customer’s warehouse management application settings and improvise warehouse operation flows to meet their SLAs. Our west coast customer is using Manhattan DOM, MIF, WMS(multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations. 

Customer faced challenges in on-time order fulfillment, incorrect shipping rates, meeting operational KPIs like picking SLAs, resource planning etc. 

ITOrizon Engagement Outcome


Delayed Order Fulfillment


  • Poor Customer Experience​
  • Missed SLAs​
  • Manual corrections – High Impact on Support operations​

Solution ​

Conceived and Developed an Automated solution to handle multiple recurring issues for Order process failures


Shipping Solution Issues


  • Delayed Shipments ​
  • Incorrect Rates effecting Dollar​

Solution ​

Provided design inputs, visibility and  process steps from WM perspective to help transition from Agile to UPS ShipExec



Multis Item / Multi Unit Order Processing


  • Order Processing Slowness​
  • Impact on Floor Ops & Sorter to manage Multi Item /Multis Unit Order segregations​

Solution ​

Designed , Developed Solution in WM to segregate chutes and Order processing for Singles , Multis Orders enhancing Sorter ​


Operational Visibility​


  • Operational efficiency – Picking SLA for Fast Moving Items (Pops)​


Created Heat Maps – Providing visibility to Fast moving Item inventory enabling Slotting of Items effectively.​




Ops & Support efficiency – High Manual effort in resolving Recurring systemic and SOP issues.​​

Solution ​

Multiple Automations and Visibility Reporting to reduce manual effort put in place. ​

45% time on Support enabling and 55% time to perform Improvement tasks.​

Engage with ITOrizon

ITOrizon is a specialty consulting firm and a supply chain system integrator focused on end to end supply chain solution design, implementation, test automation, and value-added DevOps support. ITOrizon specializes in implementing vendor solutions such as Manhattan Associates, Oracle, NetSuite, Reflex-Hardis. Check us out or find us on LinkedIn.