Services Success (VP)

1. Services P&L and Revenue Managements

Owns and maximize the revenue and profitability of the Services organization across implementation and managed services portfolios.

• Drive optimal utilization, billability, and revenue realization through strong capacity planning and delivery discipline
• Ensure revenue maximization in T&M engagements without value leakage
• Ensure high-quality delivery with optimized effort in fixed-bid programs
• Balance commercial outcomes with delivery integrity and customer value
• Drive services margin expansion and predictable financial performance

2.  Proposal Review and Commercial Governance

Own governance of all services-related proposals and delivery models across:

• RFEs and implementations
• Incremental and enhancement programs
• Digital transformation initiatives
• Managed services and support engagements

Ensure:

• Accurate and defensible estimations
• Commercial viability and margin protection
• Clear scope, cost, and quality commitments
• Alignment between presales commitments and delivery capacity

Coach delivery and presales teams on customer-facing commercial conversations and value positioning.

3.  Project Planning and Delivery Governance

Provide executive oversight for project planning and execution post-deal closure. Ensure programs are:

• Execution-ready with clear ownership, milestones, and deliverables
• Balanced for revenue optimization and timely delivery
• Governed through consistent delivery frameworks and KPIs Oversee:
• Project health, risk, and escalation governance
• Steering Committee (SteerCo) reviews for key accounts
• Executive reporting on delivery performance and predictability

Ensure strong communication across internal leadership and customer stakeholders.

4.  Talent Identification and Leadership Development

Build and sustain a strong Services leadership pipeline aligned to growth strategy.

• Identify and develop high-impact delivery and consulting leaders
• Build capability across Design & Technical Leaders (5+ years)
• Develop Senior Architects and future leaders (10+ years)
• Strengthen Centers of Excellence across platforms
• Ensure targeted growth of top talent rather than blanket progression Drive long-term capability building and succession readiness across services roles.

5.  Organizational Leadership and Succession Readiness

Act as a senior services leader with readiness to assume broader global services leadership responsibilities.

• Build scalable global delivery capability across regions
• Strengthen PMO collaboration and governance alignment
• Drive cross-functional integration across Sales, Finance, HR, and Product
• Establish consistent services operating models and KPIs
• Ensure organizational scalability and leadership bench strength

6.  Customer Value and Services Growth

Drive long-term customer value creation and account expansion.

• Ensure delivery excellence and customer satisfaction across programs
• Identify value-creation and expansion opportunities within accounts
• Strengthen executive relationships with strategic customers
• Expand managed services and annuity revenue streams
• Protect customer perception during delivery challenges

7.  External Representation and Thought Leadership

Represent ITOrizon as a credible Services leader externally.

• Participate in industry forums, conferences, and customer events
• Articulate ITOrizon’s services capabilities and value proposition
• Contribute to thought leadership and market positioning
• Support strategic presales and executive customer engagements

Success Measures

• Sustained services revenue growth and margin expansion
• High utilization and predictable delivery performance
• Strong customer satisfaction and retention
• Proposal accuracy and commercial governance effectiveness
• Leadership pipeline strength and succession readiness
• Growth in managed services and strategic accounts