ITOrizon - An Early Adopter of Oracle Integration Cloud Services


  • Distribution


  • UAE

Applications in Scope:

  • Oracle WMS, OTM, GTM, OIC

ERP System:

  • Oracle ERP

Project Location:

  • Saudi Arabia

Executive Summary

As more and more organizations become focused on a cloud-first strategy, they often face business and technical challenges. The business challenges include slow adoption, obscure experiences, manual processes, and data silos; the technical challenges range from connecting between cloud, on-premises or hybrid applications, process automation, consolidated end-to-end visibility, unified API design, security, and management. To overcome these challenges, Gartner recommends having a Hybrid Integration Platform (HIP) instead of a task specific integration toolkit. Having a Hybrid Integration Platform will help the organizations with increased business agility, lower compliance cost, and rapid innovation.

Having Oracle Integration Cloud services (OIC) as your Hybrid Integration Platform will support various integration domains (application, data, process), persona based user experiences (integration specialists, line of business), full deployment flexibility (cloud, on-premises, hybrid), and various end points (mobile, IoT, chatbots). OIC helps in simplifying integration with pre-built adapters and integration flows. This supports intelligent process automation with end-to-end process templates, orchestrating services across human, robot, and chatbot as well as providing real-time insight for business owners and executives.

ITORIZON has been implementing Oracle Integration Cloud services for its customers to integrate their Oracle Cloud Applications with other third-party SaaS applications as part of a multi-cloud strategy including on-premises applications. This application integration streamlines their business process automation, helping them to on-board and respond faster while reducing risk.

Case in Point: Manufacturing & Distribution Customer

ITOrizon implemented Oracle Warehouse Management Cloud and Oracle Integration Cloud Service for WMS integrations with Oracle’s NetSuite applications for this manufacturing services-based customer. Several integrations included Sales Order, Purchase Orders, Inbound Shipments, and Advanced Shipment notifications. The architecture also included external applications like PaceJet (Rate Shopping Software), True Commerce (uses EDI connected consumers), and involved customizations of NetSuite and LogFire(Cloud WMS). NetSuite was integrated into Cloud WMS using OIC, and NetSuite’s Sync Bundle was used for data mapping and translations. OIC integration was also implemented to connect PaceJet with Cloud WMS.

Findings & Benefits of OIC for ITORIZON’s Customer

  • The transition from On-premise Integrations to the Integration Cloud resulted in efficiency gain, business process transformation, and cost-saving.
  • Ability to connect multiple enterprise applications in Real-time vs. Manual batch processing
  • Significant reduction in errors and enhanced visibility reporting
  • Significant growth in overall business processing due to automated orders, shipments, and invoice data integration resulting in faster order fulfillment

The challenges we overcame at the initial stage of implementation include:

  • Lack of real-time integration
  • Data model differences
  • Business Process differences
  • Customizations and existing extensions

Oracle Integration Cloud Services: Key Features

OIC provides auto mapping and translation services across apps. This proven middleware solution simplifies development, activation, and management with a standards-based infrastructure that ensures interoperability among all types of applications.

OIC Implementation Best Practices and Lessons Learned

  • Use a canonical model for definitions or simplified mappings to target systems
  • Develop common fault handling patterns in all your integrations
  • Develop standard reusable services wherever possible to integrate with external systems


With the implementation of Oracle Integration Cloud, it can be concluded that there is an almost 90% reduction in overall processing time for building integrations between cloud-to-cloud and cloud to on-premise applications. We have also observed that there is a large percentage of reduction in errors, and near real-time data sync between systems can be achieved. ITOrizon has developed technical capabilities and accumulated vast experience in implementing OIC solutions across multiple applications. We are one of the preferred system integrators in enabling our customers on their journey to Oracle Cloud

ITOrizon Inc., a global end-to-end IT supply chain ecosystem service leader based in Atlanta, with offshore locations in India and Dubai, has been helping clients ensure success for more than 10 years. We maximize the value of existing ecosystem investments while outpacing the competition with a human-first service delivery client experience. Industry analysts such as Gartner, ISG, and ARC Advisory have recognized us for our high-performance services team, built to scale and delivering strategic advisory, implementation/integration, digital transformation, and managed support services.

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