DP World Enhances Global Logistics with ITOrizon's Oracle Transportation Expertise
Company: DP World
Industry: Transportation, Logistics, Supply Chain and Storage
Region: Asia & Canada
Applications in Scope: Oracle Transportation Management (OTM) and Oracle Cloud WMS
Client Background
A global leader in smart logistics, DP World, has further solidified its digital transformation by expanding its Oracle footprint. The company is leveraging Oracle Transportation Management (OTM) and Oracle Cloud Warehouse Management System (WMS) to optimize its worldwide logistics and warehousing operations across more than 75 countries.
Client Challenges
As a major force in global logistics, DP World’s operations span diverse geographies, business units, and transportation modes. With its increasing adoption of Oracle Cloud, the company required a dependable support partner. The goal was to stabilize its OTM and WMS platforms, manage operations after implementation, and gain enhanced logistics visibility across its Asia and Canada regions.
Key challenges for the company included fleet and fuel consumption tracking, complex rate management, and the need to streamline financial processes. These challenges were particularly complex in the multi-currency and multi-service environment of its Canada Barge operations.
Engagement Overview
To address these needs, DP World partnered with ITOrizon for Application Managed Services (AMS) for its OTM and WMS applications in the Asia and Canada regions.
This AMS collaborative engagement went beyond simple incident resolution. ITOrizon worked as an extension of DP World’s internal teams, focusing on process optimization, increased visibility, ensuring platform stability, and continuous improvements.
Project Highlights
OTM Enhancements & Support
- Go-Live of HIPL Domain: The go-live for the HIPL domain was executed with zero disruptions.
- Fuel Consumption Logic: A new logic for tracking vehicle fuel consumption was implemented within OTM, supporting accurate cost.
- End-to-End Visibility: Full visibility was enabled for all order and shipment types, empowering better decision-making and operational control.
- FleetX Integration: Integration with FleetX for real-time trip tracking and milestone event capture.
- Multiservice, Multicurrency Rates: Sophisticated implementation of complex rating logic covering three service types (Transport, Medio Viaje, and Chassis Rental) across currencies within the DRLS domain.
- Canada Barge Financials: Streamlined billing and cost updates in the Canada barge business process, improving financial accuracy and accountability.
Operational Process Improvements
- A more robust communication workflow was established between cross-functional teams, business users, and support for the Canada Barge process, resulting in smoother operations.
- The proactive support model has minimized downtime and enhanced the overall user experience.
Project Outcome
- A more robust communication workflow was established between cross-functional teams, business users, and support for the Canada Barge process, resulting in smoother operations.
- The proactive support model has minimized downtime and enhanced the overall user experience.
ITOrizon Inc., a global end-to-end IT supply chain ecosystem service leader based in Atlanta, with offshore locations in India and Dubai, has been helping clients ensure success for more than 10 years. We maximize the value of existing ecosystem investments while outpacing the competition with a human-first service delivery client experience. Industry analysts such as Gartner, ISG, and ARC Advisory have recognized us for our high-performance services team, built to scale and delivering strategic advisory, implementation/integration, digital transformation, and managed support services.
