Beyond Support. Built for Continuous Operations Excellence
24/7 application, infrastructure, automation, and AI-driven operations support built for stability, scale, and continuous improvement.
Enterprise application and infrastructure maintenance typically consumes a significant portion of IT budgets, often hindering the very operational innovation that drives growth. At ITOrizon, we transform managed services from a reactive cost center into a proactive engine for continuous improvement across your entire digital ecosystem—from ERP and Financials to Supply Chain, Manufacturing, and Cloud Infrastructure. We enable customers to adopt AI as part of their landscape through “meaningful” AI pilot projects.
Comprehensive Support for Your End-to-End Ecosystem
We provide high-end support to fast-track business growth across all major Gartner-recognized platforms and custom environments.
Cloud & On-prem Infrastructure.
ERP & SCM Applications
WCS/Robotics/IoT
Continuous Innovation
AI Pilots
End-to-End Enhanced Managed Services
- 24/7 L1 – L2 – L3 Support: Round-the-clock monitoring and incident resolution for your mission-critical systems.
- Incident Management: Specialized prioritization and categorization to ensure business-critical issues are handled first.
- CloudOps & On-Prem: Comprehensive support for hybrid, cloud-native, and legacy on-premises environments.
- Application Monitoring & Support: Proactive monitoring, incident resolution, and performance tuning across ERP and SCM applications.
- Functional & Technical Expertise: Deep module-level support across financials, procurement, manufacturing, maintenance, logistics, and planning.
- Release & Patch Management: Controlled application updates, regression validation, and coordinated deployments to minimize business disruption.
- Integration Support: Continuous monitoring and stabilization of integrations across upstream and downstream enterprise systems.
- WCS & Robotics Support: Operational support for warehouse control systems, robotics, conveyors, sorters, and automated material handling equipment.
- Integration Reliability: Ensure seamless, real-time communication between ERP, WMS, WCS, robotics, and IoT platforms.
- Performance & Throughput Monitoring: Monitor system health, equipment performance, and transaction flow to prevent bottlenecks and downtime.
- Safety, Security & Compliance: Maintain system safeguards, operational controls, and compliance across automated environments.
- Plan & Create: User stories, prototyping, and security-focused coding.
- Verify & Release: Automated regression, performance, and acceptance testing before any scheduled release.
- Monitor & Configure: Real-time application performance monitoring to assess end-user experience and infrastructure health.
- Use Case Assessment: Recommend business‑value‑driven AI use cases based on business health review insights.
- Data & MLOps Engineering: Design data mapping and modeling using existing vendor AI capabilities or propose new AI solutions where needed.
- Analytics & Decision‑Making: Analyze results, secure stakeholder approval, and codify successful patterns into standard operating procedures (SOPs).
- Governance: Promote AI‑related changes through the standard change management process and provide ongoing governance.
Our Key Strengths
Incident Management
Perform Root Cause Analysis
Release Management
Release Certification
Continuous Integration
Ongoing Stabilization Effort
User Training
DevOps-based New Rollouts
Infrastructure Maintenance & Issue Resolution
On-prem and Hybrid Support
Our Managed Services Value
Subject Matter Expertise – Implementation & Support Ownership – Global Coverage – Return On Investment
Distributed Team
Secure Infrastructure
24/7 Services
Solid Business Continuity
Subject Matter Expertise for SCM
& Technology
Industry Analyst Inputs
Business Outcome-Based Services Models
Access to SCM Command Centers
Access to
Zero Code Technology
Access to Test Automation Suites
ITOrizon - DevOps Model
Create
- Design, Config, Code
- Build and Unit Test
- Functional Test
- Security Analysis
Plan
- Production Metrics (SLAs/SLOs) and Feedback
- User Stories and Prototyping
- Business Metrics
- Release Plan
Monitor
- Application Performance Monitoring
- Assess Metrics
- End-user Experience
- IT Infrastructure, Application Performance and Availability
Configure
- IT Infrastructure Provisioning and Configuration
- Application Provisioning and Configuration
Release
- Scheduled/Timed Release
- Release Coordination
- Deploy Application
- Fallback Recovery
Preproduction
- Security Analysis
- Auto or Triggered Release
- UAT, Performance Test
- Release Approval
- Release Package Configuration
Verify
- Acceptance Test
- Regression Test
- Performance Test
- Configuration Test
Our Endless Automation Platform Offers
Shared Object Repository
Test Suite Scheduler
Locator Strategy
Auto Reruns & Failure Analysis
Multiple Test Dataset
Automated Emails
Prepackaged Test Cases
Database Validations
Pattern Design Model
Integration with Docker
Keyword Design Approach
Integration with CI Tools
Proven Performance Metrics
Join 100+ successful global partnerships and Fortune 500/1000 leaders who have transformed their operations:
Backed by an ITIL-based production support process
Achieved through continuous tuning and process automation.
Accelerate the value of your enterprise applications (ERP/SCM/Financials).
Faster ROI from SCM Applications after utilizing ITOrizon’s services
Recognized
SCM Integrators List – 2020
Top 10 Consulting / Services Companies
Top 100 Logistics IT Provider – 2018
Top 10 Supply Chain Solution Providers 2017
Test Automation Values
Customer Specific SOPs
Recertification of Base Features
End To End Ecosystem Flows
Quality – Application Stability
Case Studies
Manhattan Active WMS Standardization for a Leading Retail Grocery Chain
ITOrizon partnered with a major Retail/Grocery chain to implement a comprehensive Common Template design across their existing Manhattan Active system environment.
Optimizing Retail Returns for Factory Outlet Resale Channel – Manhattan Active WMS Case Study
See how a global apparel retailer leveraged Manhattan Active WMS to transform retail returns, boost resale speed, and enhance reverse logistics efficiency.
Optimizing Inventory Movement for a Leading Apparel Retailer: A Manhattan WMOS Case Study
ITOrizon helped a major Apparel Retailer with $650 Mil. in revenue to significantly improve operational efficiency in their Distribution Center. By optimizing inventory allocation rules within their Manhattan WMOS platform.
