About Us:
ITOrizon is a global consulting and technology company that helps enterprises design, implement, and optimize complex supply chain and digital transformation initiatives. Headquartered in Atlanta, USA, with offices in India (Bengaluru) and the UAE (Sharjah), we partner with global clients across retail, manufacturing, logistics, and distribution sectors.
We combine deep domain expertise with modern technology to deliver practical, scalable solutions. Our teams work across strategy, implementation, and managed services — helping organizations adopt leading platforms such as Oracle, Manhattan, Blue Yonder, and our next-generation composable enterprise platform, Karolium.
Role Overview
As a Senior Technical Writer (Platform), you will own the end-to-end documentation strategy for our Zero-Code PaaS product. You’ll be responsible for designing and maintaining help systems, user guides, tutorials, and platform documentation that are clear, comprehensive, and user-friendly. You’ll also bring deep knowledge of industry best practices to elevate our documentation standards and user enablement.
- Develop and maintain platform-level documentation including help guides, user manuals, API references, onboarding flows, and release notes
- Create engaging tutorials, walkthroughs, and how-to guides for users, developers, and partners
- Design and manage self-service help systems and contextual guidance within the platform
- Collaborate with Product Managers, Engineers, and UX Designers to understand features and workflows
- Translate technical concepts into clear, concise, and engaging content for diverse audiences
- Own the documentation lifecycle—from planning and authoring to publishing and version control
- Ensure consistency, accuracy, and accessibility across all documentation assets
- Continuously improve documentation based on user feedback, analytics, and product evolution
- Apply and advocate industry best practices in technical writing, content design, and user enablement.
- 10+ years of experience in technical writing for enterprise platforms, preferably in PaaS/SaaS environments
- Proven experience managing help systems and platform-level documentation at scale
- Strong portfolio of tutorials, guides, and user-facing content for complex platforms
- Deep understanding of no-code/low-code platforms and developer-facing tools
- Excellent writing, editing, and information architecture skills
- Familiarity with documentation tools (e.g., MadCap Flare, Confluence, Git, Markdown, DITA)
- Ability to work cross-functionally and manage multiple documentation streams
- Strong attention to detail, user empathy, and commitment to quality
Good to have
- Experience documenting APIs, SDKs, and integration workflows
- Exposure to UX writing and in-app guidance systems
- Knowledge of accessibility standards, localization, and content governance
- Shape the voice and clarity of a cutting-edge Zero-Code PaaS platform
- Lead documentation strategy for a product used by global enterprises
- Be part of a design-forward, documentation-driven culture in our Bangalore office
- Competitive compensation, career growth, and leadership opportunities
If you're ready to make complex platforms simple and empower users through exceptional documentation and tutorials, we’d love to hear from you.
Please visit our websites: www.ITOrizon.com & www.Karolium.com
Email your Resume to engage@itorizon.com
10+ Years
Senior Technical Writer
Senior Technical
