Position title
Senior Technical Writer (Platform) – Zero-Code PaaS
Description

About Us:
ITOrizon, a global IT company, brings domain expertise, industry best practices, and technology depth to help enterprises achieve excellence in Supply Chain Processes, Operational Innovation, and Digitalization programs. UCBOS, is a next-generation enterprise technology and business solutions, revolutionizing digital transformation with its unique “Zero Code” platform – Karolium. We are a fast-growing enterprise SaaS company transforming warehouse operations for global businesses. Our intelligent platform empowers companies to streamline inventory, fulfilment, and logistics, providing end-to-end visibility and agility. We combine innovation with deep supply chain expertise, we help enterprises scale efficiently and adapt quickly to a changing market. We are building the next generation of Warehouse Management Solutions (WMS) to redefine how businesses operate and grow.

Role Overview
As a Senior Technical Writer (Platform), you will own the end-to-end documentation strategy for our Zero-Code PaaS product. You’ll be responsible for designing and maintaining help systems, user guides, tutorials, and platform documentation that are clear, comprehensive, and user-friendly. You’ll also bring deep knowledge of industry best practices to elevate our documentation standards and user enablement.

Description

  • Develop and maintain platform-level documentation including help guides, user manuals, API references, onboarding flows, and release notes
  • Create engaging tutorials, walkthroughs, and how-to guides for users, developers, and partners
  • Design and manage self-service help systems and contextual guidance within the platform
  • Collaborate with Product Managers, Engineers, and UX Designers to understand features and workflows
  • Translate technical concepts into clear, concise, and engaging content for diverse audiences
  • Own the documentation lifecycle—from planning and authoring to publishing and version control
  • Ensure consistency, accuracy, and accessibility across all documentation assets
  • Continuously improve documentation based on user feedback, analytics, and product evolution
  • Apply and advocate industry best practices in technical writing, content design, and user enablement.
Responsibilities
  • Shape the voice and clarity of a cutting-edge Zero-Code PaaS platform
  • Lead documentation strategy for a product used by global enterprises
  • Be part of a design-forward, documentation-driven culture in our Bangalore office
  • Competitive compensation, career growth, and leadership opportunities
Qualifications
  • 10+ years of experience in technical writing for enterprise platforms, preferably in PaaS/SaaS environments
  • Proven experience managing help systems and platform-level documentation at scale
  • Strong portfolio of tutorials, guides, and user-facing content for complex platforms
  • Deep understanding of no-code/low-code platforms and developer-facing tools
  • Excellent writing, editing, and information architecture skills
  • Familiarity with documentation tools (e.g., MadCap Flare, Confluence, Git, Markdown, DITA)
  • Ability to work cross-functionally and manage multiple documentation streams
  • Strong attention to detail, user empathy, and commitment to quality

Good to have

  • Experience documenting APIs, SDKs, and integration workflows
  • Exposure to UX writing and in-app guidance systems
  • Knowledge of accessibility standards, localization, and content governance
How to Apply:

If you're ready to make complex platforms simple and empower users through exceptional documentation and tutorials, we’d love to hear from you.

Email your Resume to engage@itorizon.com

Employment Type
Full-time
Experience

10+ Years

Role Category

Senior Technical Writer

Industry
PaaS | SaaS | No-Code Platforms | Enterprise Tech
Job Location
Bangalore, India
Date posted
September 23, 2025
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