Number one online Sports Fan Merchandize company

Customer Engagement

  • Prevent Revenue Loss during Peak Load and Avoid Repeat of 2016 Thanks Giving Performance Issues 
  • Identify Bottlenecks and Contention Systems and Provide Recommendation on Corrective Measures to Increase Throughput

Challenges

  • Lack of SME who fully understand the existing Systems
  • Not having proper visibility in terms of Collecting Metrics

Outcome

  • Identified System Bottlenecks and Provided Recommendation to improve Performance 
  • After the Recommendations are Carried out, System Performance improved by 325%