Manhattan EOM/ MAO Success Story

About the Customer

A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders. Average volume is close to 10K orders/day across brands. This retailer needs an Enterprise Order Management solution to streamline the orchestration process and improve the omnichannel experience for its customers. 

About the Company

Industry: Retail  Location: City of Industry, USA  Revenue: 771 Million  Contact: Dennis Aronson 

ITOrizon Engagement Details

ITOrizon was selected to fine-tune customer’s order management process by enhancing their enterprise order management features to bring efficiency and improve the bottom line for their business. Our west coast customer is using Manhattan DOM, MIF, WMS(multiple versions), SCI, LMS, and Oracle Retail systems for their supply chain operations. 

Customers faced challenges at all levels, such as lack of customer experience, incorrect inventory numbers, improper demand & forecast, system visibility issues, and inaccurate allocation scenarios.

Engagement Outcome

CUSTOMER 

Order Drop Issues to DC

Impact

  • Poor Customer Experience
  • Delay in Delivery
  • Dollar : Increased shipping cost
  • Sub Optimal DC Utilization

Solution 

Conceptualized a new workflow to release allocated lines. Reports setup to view order lines held in EOM.


DOLLAR

MISSING INVENTORY IN EOM

Impact

  • Customers unable to place orders against new items
  • Volume –  250 Items Weekly

Solution 

Conceived and implemented. Automated the solution provided to add inventory.

 


STORE 

OPS-INVENTORY INEFFCIENCY

Impact

  • Store Overstock: Multiple packages shipped from DC (Ship to Store orders).
  • Dollar : Increased shipping cost
  • Volume: 10-15 orders daily

Solution 

Performed in-depth analysis -Identified product vendor defects and addressed with the vendor (Manhattan)

Potential Support Effort savings: 2-3 hours daily


OPERATIONS

MISSING SALES POSTING

Impact

  • Incorrect Demand and Forecast by Operations​
  • Volume: 30-40 orders daily​

Solution ​

  • Redesigned Integration gaps and triggered right demand information

 


SUPPORT

SUPPORT EFFCIENCY

Impact

  • Poor visibility to System issues​
  • Nonexistent processes to handle issues​
  • Higher Resolution times​

Solution ​

Enhanced System Monitoring, Reporting for Visibility.​ Defined New SOPs.



Engage with ITOrizon

ITOrizon is a specialty consulting firm and a supply chain system integrator focused on end to end supply chain solution design, implementation, test automation, and value-added DevOps support. ITOrizon specializes in implementing vendor solutions such as Manhattan Associates, Oracle, NetSuite, Reflex-Hardis. Check us out ITOrizon.com or find us on LinkedIn.