Delivering a Value-Driven Digital Supply chain with

Extended IT Team for Manhattan Associates'
Support & Managed Services

24/7 Operation Support for Manhattan Associates' Suite

Our flexible Manhattan support service programs are an extension to our implementation services so that enterprises can outsource Manhattan Associates' app maintenance, operational processes, and infrastructure upgrades to stay up to date in technology. We offer a standard support and premium support model for ongoing optimizations and rollouts.

Our Client-Centric Manhattan Support Service Scope

ITOrizon has Subject Matter Experts (SMEs) with extensive knowledge and experience designing, implementing, integrating and managing the Manhattan Associates Solution suite for leading global enterprises.

  • On-Premise Support

  • Active Support

  • Integration Support

  • Reporting Support

  • Floor Optimization

  • Configuration Tuning

  • Quarterly Release Testing​

  • Continuous Test Case Development​

  • New Functionality Rollout Testing 

  • Non-Manhattan Systems​

  • CloudOps & DevOps

  • MHE, Robotics & Voice

  • End to End Integration

Our 24/7 Manhattan Support Service Models

Incident Monitoring, Prioritization, Categorization & Resolution 

Perform Root Cause Analysis & Identify Interim Solutions 

Release Management, Solution Deployment & End-to-End User Acceptance Testing

Infrastructure Issue Identification 

Phased Templatized Rollouts 

Includes Application Support 

Design, Develop, Implement, Verify, Release, Support, Monitor & Improvise

Continuous Integration, Continuous Deployment (SDNs) & Continuous Delivery 

Infrastructure Issue Identification

Infrastructure = Memory, CPU, Disk & Connectivity 

Database = Disk, Deadlocks, Connections Preventive Care

Application = Statistics, Status & Interfaces

Alerts & Notifications

System Integrator that assists you with
Application - Technology - Engineering

ITOrizon has Subject Matter Experts (SMEs) with extensive knowledge and experience designing, implementing integrating,
and supporting the Manhattan Product suite for leading global enterprises.

Manhattan SCM Solutions

ITOrizon positioned as a speciality consulting firm in Gartner's market guide for various supply chain services for the third consecutive time.

Supply Chain Strategy & Planning

Overall Supply Chain Strategy

Digital Supply Chain Strategy

Warehousing & Fulfillment

Supply Chain Management Suites (SCM)

Supply Chain Execution Suites (SCE)

Multichannel Fulfillment Suites (DOM plus WMS)

Standalone WMS (Cloud SaaS & On-premise)

Multicarrier Parcel Management

Slotting, WFM, WES, WCS, AGV, AMR SCE Supporting Technologies

Supply Chain Operations

Warehouse/Distribution Center Operations

Transportation Operations

Store and Multichannel Operations

Supply Chain Planning (S&OP)

Get in touch with the team!


    Case Studies


    Manhattan EOM/ MAO Success Story

    A west coast trendy fashion retailer has close to 40+ vendors, 2 DC’s and has dedicated 3 vendors who fulfill print on demand orders. Average volume is close to 10K orders/day across brands.

    Manhattan Active WMS

    SCI and Manhattan Active Omni Design

    United States-based retail clothing brand who sells lifestyle apparel, along with footwear and accessories designed for teens and young adults had a business need to Design and Implement SCI & Manhattan Active.

    on-prem to google cloud

    Manhattan Active WMS for a Leading USA Retailer

    A major retailer sought to modernize their supply chain operations with a cloud warehouse management system and turned to ITOrizon as their system integrator. The result was a seamless integration.

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