Experience

2 - 5 years

Industry
IT-Software Services
Role Category

Programming & Design

Role

DevOps Engineer

Employment Type
Full-time
Job Location
Bangalore, India
Date posted
November 18, 2021
Position title
DevOps Cloud Engineer
Description
  • Provide 24/7 Production Support Services ensuring optimal reliability and performance of systems and infrastructure across Enterprise Suites for Supply Chain Domain.
  • Rotation On-Call support for rotation shift.
Role

Day to Day Live System Support

  • Anomaly detection from periodic scanning monitoring tools on live production systems.
  • Alert response from monitors within the expected SLAs.
  • Run high severity Incident Triage process via Slack or Big Panda (or tool x).
  • Triage and resolution of Incidents, following pre- defined Runbooks/automation.
  • Recommend fixes for new issues or finding patterns through observations in the history of events.
  • Automate manual processes to show iterative improvement.
  • Document ‘Tribal’ knowledge gained and SOPs as Runbooks.
  • Update Confluence when out of date information is discovered through triage of events.
  • Perform post Incident analysis and review, providing timelines and any monitor information available.
  • Perform On-Call Support for High Severity events (SEV 1, 2).
  • Monitor Incident/Request queues and resolve lower priority issues (SEV 3, 4) within the SLAs.
  • Partner in warranty/renewal support.
  • Create /enhance production monitors and dashboards where needed to support the team’s efforts.
  • Perform Patching Activities

Development & Automation

  • Support in Reliability Teams Development effort.
  • Automation of manual processes within Reliability Team scope of activities – including any automation which involves simplification of the reliability teams operational activities.
  • Anomaly detection from periodic scanning monitoring tools on live production
  • Provide recommendations/ PR fixes for new issues.
  • Create /enhance production monitors and dashboards where needed to support the team’s efforts.
  • Support Reliability Operations team on Incident Management on need basis.
Key skills
  • Good Exposure/understanding on DevOps Concepts, Tools & Technologies at operation side of it (Jenkin, GIT, Docker, Ansible)
  • Good communication & Confident in dealing with various level of end user’s from Sr. to Jr level to co-ordinate the troubleshoot the reported issues.
  • Good to have Programming & Scripting knowledge (like PYTHON, GO, SHELL, PERL, BASH, etc..)
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Position: DevOps Cloud Engineer

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